Sunday, 6 September 2009
Feedback drives more enhancements
« Re-development | Main | New password request - fix »Thanks to a surge in traffic generated by a review at Springwise here: http://bit.ly/17SjDi there were also a lot more people getting in touch with feedback.
Several people complained about a lack of clarity and orientation on the site. I think this is justified and we're looking at ways of improving this intuitive level of understanding.
I also received 6 requests from people who felt overwhelmed with buddy match emails. Clearly, we've not made it obvious enough how you manage your alerts to ensure you only get told about the best matches. These 6 people were asking to have their accounts closed and were very polite. I thought it was important to honour that request immediately especially since they'd highlighted a bug in the system which was preventing them from doing it themselves! (this is now fixed.) I tried to reply to them as soon as possible and with empathy and I was thrilled that many of them wrote back with encouraging words and some additional suggestions on how to improve the user experience. As a result we will be implementing daily digest format emails to manage the match alerts within the next week or so.
In the meantime, if you are receiving too many email alerts informing you of matching buddies, log-in to your homepage; go the the right hand sidebar and click on 'amend goal'. Scroll down to the 'preferences' section and make an adjutment to the value that triggers an email.
