Sunday, 13 September 2009
New password request - fix
The recent surge in registrations has given us the opportunity to talk with a lot more users who've been in touch about various errors on the site. Some have proven to be human errors that actually point to usability issues we're looking at. But some are bugs we've just never encountered.
One of the most puzzling of these was a user who reset their password twice but still couldn't gain access to the site. We got back to them within a few hours to say we were on the case, and then let them know of the fix within 36 hours (thanks Pav!). It turns out that if the user cut and pasted their new passowrd from an email opened in Outlook, a space character was added to the end of the password thus making the password invalid. This seems to only affect Outlook email clients. WEIRD.
